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“Your IT needs, always within reach – expert support, anytime you need it.”

About

JOSH SUMNER

Serving the metro Altanta area IT needs.

About

Welcome to itjosh.com, led by Josh Sumner, an experienced IT consultant based in Kennesaw, GA. With over 25 years of expertise in network configuration, server management, and security, Josh holds certifications in Microsoft, A+, Network+, and Security+, ensuring that your business receives the highest level of technical service and support. Whether you’re looking for network optimization, secure server solutions, or expert guidance on IT infrastructure, we are here to deliver reliable, tailored results that meet your needs.

Customer Service Information

We’re committed to providing you with exceptional IT consulting services and support. If you have any questions, concerns, or require assistance, our team is here to help

Contact Us:
• Phone: 229.392.7575
• Email: joshsumner@gmail.com

We aim to respond to all inquiries within 24 hours during business hours.

Refund and Dispute Policy
We take pride in delivering high-quality IT consulting services tailored to your specific needs. However, we understand that circumstances may arise where a refund or dispute resolution may be necessary. Our policies are outlined below:

Refund Policy
1. Service-Based Refunds: • Refund requests must be submitted in writing within 14 days of the service delivery. • Full or partial refunds may be granted based on the nature and scope of the issue. Please allow 7-10 business days for refund processing.
2. Project-Based Refunds: • For larger projects, a refund may be provided for the portion of work not completed, minus any non-refundable deposit. • Refunds will not be issued once project deliverables have been submitted or services fully rendered.

Dispute Resolution If you are unsatisfied with our services, we encourage you to contact us to discuss the issue. We aim to resolve all disputes amicably and promptly. In case of any disagreements, the following steps will be taken:
1. Initial Contact: Please reach out to our customer service team via email or phone to explain the issue.
2. Review and Response: We will review your concerns and provide a response within 5 business days.
3. Negotiation: If the issue cannot be resolved immediately, we will work with you to find a satisfactory solution.
4. Third-Party Mediation: If necessary, disputes may be escalated to third-party mediation or arbitration, as per the terms outlined in our service agreement. We are committed to maintaining clear communication and ensuring your satisfaction with our services.

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